The Nurse Advice Line provides members with direct contact to experienced, caring nurses providing a convenient and highly credible first point of contact for medical questions or concerns. These nurses answer questions, explain medical options and suggest resources. They encourage members to receive timely care in the most appropriate setting and support these suggestions with clinical information. In addition, HealthSmart offers 24/7 access to audio tapes on over 2,200 health topics and just one phone number provides access to a RN or to recorded health topics. The Health Information Line can be integrated into any type of health plan.
Allowing employees telephone access to a nurse 24 hours a day, 7 days a week can be a cost effective, simple component to add to a health plan. With HealthSmart's Health Advice Line, Registered Nurses are available to answer health questions and offer information to members with health concerns. Using standardized clinical protocols, nurses evaluate the situation and advise callers on the appropriate level of care (often resulting in self-care), continuous monitoring, and/or follow up with physician during office hours. Since 55% of emergency room visits are deemed unnecessary, this can lead to significant plan dollar savings. If an emergency room visit is appropriate, however, the nurse will advise the caller to seek immediate care.
In addition to being a valuable triage service, the Health Advice Line also offers a wealth of information for plan members to access regarding a variety of health concerns and questions. Callers can speak directly to a nurse or listen to audio tapes of over 2200 health topics available in the audio library. The system is easy for callers to access and navigate. Multi-lingual nurses are available, if requested.
Utilization reports and impact on plan savings reports are provided to payors and employers on a quarterly basis and can be tailored to meet specific needs.