eSERVICES

HealthSmart’s eServices is a password-protected personalized healthcare site for Members as well as Plan Sponsors that’s available 24 hours a day, 7 days a week. Access to healthcare information is a crucial ingredient in every successful healthcare plan and the eServices website tool provides members and their dependents with the information they need to better manage their health and healthcare dollars.

We understand the importance of communication and the need to have easy access to claims and eligibility information along with tools to help members become wiser consumers. Our wide selection of user-friendly Internet health management tools provide employees and their families with the with the following tools:

Personal Plan Information

  • Eligibility Status and Claims History
  • Explanation of Benefits (EOB) Notification Via Personal Email
  • View and Print EOB Information
  • Secure Access to Customer Service
  • Eligibility and Claim Forms
  • Plan Documents
  • Links to preferred provider networks and prescription drug vendors

Research Tools

  • Use the illustrated health encyclopedia and dictionary with over 4,000 articles
  • View the extensive library of medical photographs and illustrations
  • Search topics on diseases, health conditions and wellness

Wealth of Health Information

  • Read hundreds of topics covering subjects as varied as cancer, high blood pressure and vitamins
  • Check back to see the latest news and new stories, which are added every day
  • Find out what a disease does to your body and how to treat it
  • View over 165 interactive health education tutorials with animated graphics explaining a procedure or condition
  • Sign-up for email announcements alerting you when new information is posted
  • Read specific health information for children and seniors
  • Use health check tools with self-assessments, quizzes and decision guides
  • Take quizzes to check your health knowledge

Healthcare Support

  • Find and compare hospitals based on clinical experience, health outcomes, characteristics, medical procedures, type of care and other factors important to the consumer
  • Locate organizations that sponsor support groups about a particular disease or condition
  • Research federally and privately supported clinical studies and trials
  • Know what questions to ask your doctor
  • Learn more about treatment options for many health conditions
  • View information on 9000+ medications (prescription, over-the-counter and supplements)

Online Help

  • Ask questions online via “Express Request” and receive secure answers from Customer Service Representatives
  • View an extensive list of frequently asked questions regarding benefits